Privacy policy

Last updated: January 6, 2026

Who We Are

Lost in Ohio LLC
Cincinnati, OH 45237
United States

For inquiries, use our Contact Form.

What Information We Collect

When you visit our site or make a purchase, we collect:

  • Contact and order information: Name, email, billing/shipping address, phone number
  • Payment information: Processed securely by Shopify Payments
  • Account information (optional): Username, password, purchase history
  • Technical information: IP address, browser type, device information via cookies

Why We Collect It

  • To process and ship your orders
  • To send order confirmations and shipping updates
  • To send marketing emails (only if you opt in)
  • To respond to customer service requests
  • To comply with legal obligations
  • To detect and prevent fraud

Who Sees Your Information

We share your information only with:

  • Shopify: Our e-commerce platform
  • Shopify Payments: Our payments processor
  • Pirate Ship: To generate shipping labels
  • Shipping carriers: To track and deliver orders
  • Email Octopus: To send marketing emails (only if you opt-in at checkout or our newsletter signup form)
  • Law enforcement: When legally required

We do not sell your personal information or share it for advertising purposes.

International Data Transfers

We are based in the United States. If you're outside the US (including the EU), your information will be transferred to and processed in the US. We use standard contractual clauses to protect EU residents' data.

Cookies

We use cookies to:

  • Remember your cart and preferences
  • Analyze site traffic
  • Improve our website

You can disable cookies in your browser, but some site features may not work properly. We recognize Global Privacy Control (GPC) signals for opt-out requests.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing emails (via unsubscribe link in emails or by contacting us)
  • Withdraw consent at any time

For EU Residents: You also have the right to data portability, to object to processing, and to lodge a complaint with your local data protection authority.

To exercise these rights, contact us using our Contact Form.

Data Retention

We retain your information as long as your account is active or as needed to provide services. We keep order information for at least seven years for tax and accounting purposes, or as required by law.

Children's Privacy

Our site is not intended for anyone under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

Questions about this policy? Contact us by using our Contact Form.